Please inform okcs Retreat Setouchi Aonagi in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Infinity Pool is closed from Sat 11 Sept 2021 until Thu 30 Jun 2022
Shuttle service (surcharge) from/to Matsuyama Airport, JR Matsuyama Station, Dogo Onsen Train Station, Matsuyama Sightseeing Port and Matsuyama Castle is available if requested at least 3 days prior to the check-in date.
Pick-up/drop-off location details:
- Matsuyama Airport: at the arrival gate in front of the stained-glass doors
- JR Matsuyama Station: near the ticket wickets
- Dogo Onsen Train Station: near the taxi stop
- Matsuyama Sightseeing Port: In front of the police box
- Matsuyama Castle: at the ropeway terminal
Please contact the property directly if you wish to use this service.
Guests who want to additionally include meals to their plan must inform the property at least 3 days before the day of arrival. Vegetarian meals can be also prepared if requested at least 3 days in advance.